How Do I Use This Web Site?

What are Our Terms & Conditions?

What is Self Storage?

How much does Self Storage cost?

What is included in the Self Storage Prices?

Who would use Self Storage?

Who provides the lock?

Who holds the key?

How is a Self storage unit constructed?

Can I view the storage unit before I rent?

How do I book a Self Storage Unit?

Do I need to give any notice to rent a room?

Do I need to give notice to vacate my room?

How do I transport my belongings to the Self Storage Centre?

Do you help me to organise my unit?

Do you organise my unit?

Do you carry my belongings into the unit?

Can I expect any hidden costs?

Are my goods insured?

How do I know how much space I need?

Do I have to pay to access my unit?

When can I access my unit?

Is there a maximum or minimum storage period?

Do I need to seek legal advice before signing an agreement?

Do you supply packaging materials, boxes, tapes and bubble wrap?

Do you have forklift trucks for my use?

Will you accept goods posted to me at your self storage centre?

What can I store?

What can't I store?

Is car parking provided?

Can I change my unit for a bigger or smaller one?

Do I have to sign a new agreement if I change my unit?

Can I store at any of your Centres?

What proof of Identity do I need?

What security is used to protect my valuables?

Why do I need proof of identity?

What methods of payment do you accept?

What can I do if I am not happy about the service I received?

What can I do if I did not find the answer to my question?

How do I use this web site?

You can navigate to the comparethestorage home page by using your left mouse button and clicking on the comparethestorage logo at the top of the page. From the Home Page you will see buttons labelled "Go Compare" and "Find Facility" to use the Go Compare button, Enter the First part of the poctcode in the dialogue box to the left of the button for the area in which you are looking for storage, then using your left mouse button click on the "Go Compare" button which will take you to another page where you can complete the post code and enter a few details if you wish. On this page you will see a button labelled "Get Prices" using your left mouse button click on the "Get Prices" button which will take you to another page "Self Storage Quote" where your results are displayed. To use the "Find Facility" button, Enter the Name of the store for which you need details and select from the dropdown list, then using your left mouse button click on the "Find Facility", which will take you to another page "self-storage-store-finder" where your results are displayed, you can use the save button to save your results or you can compare self storage in more detail by using the "Go Compare" as described above.

Summary:

comparethestorage logo > Home Page > First part of the postcode > Go Compare > Complete the post code > Get Prices > Results > Optional > Go Compare or Save Results

comparethestorage logo > Home Page > Enter the Name > Select Store > Find Facility > Results > Optional > Go Compare or Save Results

 

Are my goods insured?

Yes you must have insurance for the goods, which you store in our listed stores.

We can arrange insurance for a small premium or you may be covered by your home insurance.

Can I change my unit for a bigger or smaller one?

Yes changing up or down is size is straight forward, subject to availability.

Can I expect any hidden costs?

The only cost involved is the rental for the room, plus the insurance if you are not already covered by your home insurance, and the price of a padlock to keep your room secure. The only variation is in moving to a smaller or larger room where the rental costs are based on square footage and will need to be adjusted accordingly.

Can I store at any of your listed centres?

Yes but a new contract may need to be made with that branch.

Can I view the storage unit before I rent?

Yes you can. We would be more than happy for you to view any of our listed stores. You can be sure that your possessions will be safe with and you are welcome to tour our listed storage facilities before you part with any money.

Do I have to pay to access my unit?

You can access your room as much or as little as you like, provided you are up to date with your rent and some of our listed stores offer twenty-four hour access as standard and most do not have access charges.

When can I access my unit?

Anytime you like during normal hours of work and some of our listed stores offer twenty-four hour access. Make sure to ask if you have any special requirements.You can access your room as much or as little as you like, some branches offer twenty-four hour access as standard and some charge additional for out of hours access.

Do I have to sign a new agreement if I change my unit?

No. Your current agreement should be sufficient to cover the new arrangement.

Do I need to give any notice to rent a room?

No notice is required, just tell us what size you want and where and we'll do the rest. If you need advice on how much room you need or about locations just ask.

Do I need to give notice to vacate my room?

Not if you are moving to another room onsite. If you plan to vacate you must give seven days notice in writing to the branch where you store your belongings.

Do I need to seek legal advice before signing an agreement?

No, the contract is usually an industry standard contract and is written to protect you and the store from disputes.

Do you carry my belongings into the unit?

Staff are helpful in offering advice should you need any but cannot offer any help handling your belongings because insurance liability does not usually extend to handling goods.

Do you have forklift trucks for my use?

Many of our sites have Fork Lift Trucks that staff are trained and licensed to use. Stores are not permitted to allow uninsured operators. Only staff are permitted to operate trucks.

Do you help me to organise my unit?

Staff are helpful in offering advice should you need any but cannot offer any help handling your belongings because insurance liability does not usually extend to handling goods.

Do you organise my unit?

Staff are helpful in offering advice should you need any but cannot offer any help handling your belongings because insurance liability does not usually extend to handling goods.

Do you supply packaging materials, Boxes, Tapes and Bubble Wrap?

Yes, there is a full range of packaging products available at our listed stores which, can be delivered straight to your home or office to save you time.

How do I book a Self Storage Unit?

That’s easy! Just enter your post code, we'll take a few details from you, then you will be contacted by one or more of our listed stores to discuss your requirements. Due to recently introduced anti-terrorism laws, proof of I. D. is required when you arrive at one of our listed facilities.

How do I know how much space I need?

We have a space calculator, which will give you a good estimate and our stores will be able to calculate the space you need for you. It is no problem to relocate you to a smaller or larger space if needs be.

How do I transport my belongings to the Self Storage Centre?

You are welcome to use your own vehicle, some branches do provide a free van and can recommend reliable removal and van hire companies. We are currently looking at ways to help you transport your goods to your space. We have engaged in talks with local removal and van hire companies, we expect a positive outcome soon.

How is a self storage unit constructed?

Self storage rooms are normally constructed from steel sheets. The roof is also usually constructed from the same steel sheets that make the walls and doors. The steel construction helps to reduce the risk of damage to property from fire and reduces the risk of break-ins.

How Much does Self Storage cost?

Prices start from as little as £5 a week depending where you want to store your goods. Rooms typically start at 25 sq ft to unlimited.

Self storage costs vary from region to region and even within local areas. The cost of storage will vary with the size of the space you need. Use our space estimator as a guide or speak to one of our stores. Don't worry if when you arrive the quantity of goods or the space required is more or less than the estimate, a more suitable size room can easily be found, if not you should not be expected to pay more than for the amount of space you need.

Is Car Parking Provided?

Yes most sites have plenty of free car parking spaces.

Is there a maximum or minimum storage period?

Yes, normally you are required to rent for a minimum period of seven days and unlimited length of stay.

What can I Store?

Almost anything Provided that it is not mentioned below, check with a member of staff at the store if you are not sure.

You must not store (and you must not allow any other person to store) any of the following in the Self Storage Unit:-

Food or perishable goods unless securely packed so that they are protected from and do not attract vermin;

Birds, fish, animals or any other living creatures;

Combustible or flammable materials or lis such as gas, paint, petrol, oil or cleaning solvents;

Firearms, explosives, weapons or ammunition;

Chemicals, radioactive materials, biological agents;

Toxic waste, asbestos or other materials of a potentially dangerous nature;

Any item which emits any fumes, smell or odour;

Any illegal substances, illegal items or goods illegally obtained;

Compressed gases.

Please Read our Terms & Conditions.

What Can't I store?

Anything listed below but ask a member of staff if you are not sure.

You must not use your self storage unit to store Bomb making components.

You must not store (and you must not allow any other person to store) any of the following in the Self Storage Unit:-

Food or perishable goods unless securely packed so that they are protected from and do not attract vermin;

Birds, fish, animals or any other living creatures;

Combustible or flammable materials or lis such as gas, paint, petrol, oil or cleaning solvents;

Firearms, explosives, weapons or ammunition;

Chemicals, radioactive materials, biological agents;

Toxic waste, asbestos or other materials of a potentially dangerous nature;

Any item which emits any fumes, smell or odour;

Any illegal substances, illegal items or goods illegally obtained;

Compressed gases.

Please Read our Terms & Conditions.

What is included in the Self Storage Prices?

You only pay for the storage room, padlock and insurance are also needed but you should check if you are covered by your home insurance, if not, listed self storage centres can cover your goods for a small premium and padlocks are also sold onsite along with packaging, boxes and bubble wrap.

What is Self Storage?

Self Storage is a service, which offers you the space to keep your goods and affords you the peace of mind that you know your belongings are safe, secure and protected from the elements.

You are the only key holder to your room.

A good self storage centre will give you access to your belongings at times convenient to you during working hours and some stores offer 24 hr access.

What Methods of payment do you accept?

Debit or Credit Card, Standing Order or Cheque.

What Proof of Identity do I need?

You will need two forms of I. D.

Drivers Licence

Passport

Birth Certificate

Household Utility bill for your current address no more than three months old.

What security is used to protect my valuables?

All of our listed sites are secure, most incorporating:

Fire and Smoke detection systems inspected regularly by the Fire Service.

Round the clock, inside and outside, Digital CCTV, Digitally encrypted with time and date stamp.

Alarm systems that not only secure the building but also secure each individual room.

Access control systems, which only allow authorised personnel onto the site.

Site security personnel patrolling the site to reinforce our systems.

Who holds the key to the room?

You are the only key holder. The lock and keys are provided by you. Providing your own lock and being the only key holder gives you peace of mind, knowing that no one can access your room without your permission. We do sell padlocks and because we buy so many we can sell them cheap.

Who provides the lock?

The lock is normally provided by you but some stores give you one free. Providing your own lock and you being the only key holder gives you peace of mind, knowing that no one can access your room without your permission. Most stores do sell padlocks and because we buy so many we can sell them cheap.

Who would use Self Storage?

You would use self storage if you were in business and wanted to increase your stock levels for e.g. Christmas or if you wanted to archive documents.

If you were a student perhaps going home for the holidays and wanted to know that your goods would be safe until your return.

Householders/Homeowners might use storage when moving house, perhaps having your possessions delivered to a storage facility near to where you are moving. Anglers, Fishermen not wanting to clutter the garage or garden shed. Anyone who needs more space.

Why Do I need proof of Identity?

Your I. D. Is recorded for security of you and your goods.

Storage centres need to know the I. D. of everyone who enters the site for security purposes and to meet legal obligations.

Will you accept goods posted to me at your Self Storage Centre?

Yes most Storage centres do accept goods in post and keep them safe until you collect them but check with staff at your branch.

What can I do if I am not happy about the service I received?

We aim to resolve all problems within 24 hrs.If our advisor cannot resolve the problem over the phone you can e-mail the Managing Director at unresolved@comparethestorage.com.

What can I do if I did not find the answer to my question?

Use the support link at the top of the page to speak to an advisor.